Effective Date: November 7, 2026
At Unity Health Care, we prioritize transparency and reliable customer satisfaction. This Cancellation & Refund Policy explains our terms regarding digital diagnostic report delivery, transaction failures, and refund resolutions.
When a user or patient pays a nominal processing fee to download certified medical diagnostic reports, the digital file is generated and made accessible instantly upon payment confirmation. Because the report is a digital deliverable instantly rendered to the user, payment is non-refundable once the download link or document preview has been accessed.
If your payment gateway transaction fails or drops due to a network glitch, but funds are debited from your bank account or UPI application:
• The debited amount is securely held by the banking network or payment aggregator (Razorpay).
• Banks routinely auto-reconcile and refund such amounts back to the original source within 5 to 7 business days.
• Unity Health Care does not capture funds for incomplete or cancelled sessions.
In the rare event that your payment was deducted successfully, but you encountered a technical error downloading your PDF diagnostic report:
If you are charged multiple times for the same report due to an accidental double-click or gateway glitch, our billing team will issue a 100% full refund for the duplicate transaction upon verification. Refunds are processed back to the original payment source within 3 to 5 banking days.
For any payment inquiries, billing adjustments, or receipt copies, reach out directly to our accounts desk:
Accounts & Billing: Unity Health Care Occupational Health Center
Email: support@unityindiagroup.com / contact@unityindiagroup.com
Helpline: 7410199899 | 9823236900
Address: Plot No P-03, Near Utsav Lawns, Shendra, Chhatrapati Sambhajinagar, Maharashtra, India